Privacy Policy

Last updated: 8 October 2026

This privacy policy explains how DermaFox Aesthetics (“we”, “us”, “our”) collects, uses, stores and discloses your personal information. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

DermaFox Aesthetics is operated by JR Digital Services Pty Ltd (ABN 15 677 761 787) of Adelaide, South Australia. Contact: via the contact form on this website or by phone on 0485 011 070.

What we collect

When you submit a consultation request through this site, we collect:

• Your name, phone number and email address
• Your suburb (so we can arrange a consultation near you)
• The concern or treatment you’d like to discuss
• Any optional context you add to the message field

We do not ask for your medical history or treatment records, and we ask that you don’t include detailed health information in the message field. The concern or treatment you tell us about may be sensitive information; we use it only to arrange your consultation. Health information collected during your consultation is collected by the practitioner or clinic who conducts it, under their own privacy policy and health-records obligations.

What we use it for

Your details are used for one purpose only — arranging the consultation you’ve requested. To do that, we pass your enquiry to the practitioner or clinic that will conduct your consultation, and they contact you to arrange it.

We may also use aggregated, de-identified data for service improvement (e.g. “how many enquiries did we receive for HydraFacial in May”).

Tracking technologies

This site uses Google Analytics 4 (GA4) and Google Tag Manager (GTM) to measure traffic and form-submission events. GA4 sets first-party cookies and stores aggregated, pseudonymised event data with a 14-month retention default. We don’t run Meta Pixel, Google Ads remarketing, or LinkedIn Insight tags at this time; if we add any of these in future, we’ll update this policy and disclose in the same place.

You can opt out of GA4 by enabling your browser’s “Do Not Track” setting, by installing the Google Analytics opt-out browser add-on, or by contacting us via the contact form on this website or by phone on 0485 011 070 and we’ll exclude your IP from our reporting.

Disclosure

We disclose your enquiry details to:

• The practitioner or clinic that will conduct your consultation
• Our hosting and email infrastructure providers (Cloudflare for the website, GoHighLevel for our enquiry pipeline)

We do not sell your personal information. We do not share it with marketing companies, data brokers, or any third party other than as described above.

Storage and security

Your enquiry details are stored in our GoHighLevel customer-relationship platform (hosted in the United States, with appropriate cross-border-transfer protections). We retain enquiry records for 24 months after the last interaction, then anonymise.

We use TLS encryption in transit, encrypted storage at rest, and access controls on our internal systems.

Your rights

You can:

• Request access to the personal information we hold about you
• Request correction of inaccurate data
• Request deletion (“erasure”) of your enquiry record at any time
• Request that we exclude your IP from analytics reporting

Contact us via the contact form on this website or by phone on 0485 011 070 with your request. We aim to respond within 14 days.

Changes to this policy

We may update this policy from time to time. Material changes will be flagged at the top of this page with a new “last updated” date.

Complaints

If you believe we have mishandled your personal information, contact us first via the contact form on this website or by phone on 0485 011 070. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

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DermaFox Aesthetics is a consultation enquiry service operated by JR Digital Services Pty Ltd, ABN 15 677 761 787. DermaFox Aesthetics arranges consultations and is not itself a medical or cosmetic practitioner. Personal information collected by the practitioner or clinic during your consultation is governed by their privacy policy, not ours.